Privacy Policy

Effective date: September 27, 2026

Multa Marketing Strategy Agency ("Multa," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website (the "Site"), request a demo, use our services, subscribe to our communications, or otherwise interact with us, how we use that information, who we share it with, and the choices you have.

By using the Site or providing information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or provide us with your information.

1. Information we collect

Information you provide to us

We collect information you give us directly, including when you request a demo, fill out a contact form, subscribe to our newsletter, sign a services agreement, or communicate with us. This may include:

• Name, email address, phone number, and job title
• Company name, website, industry, and business size
• Marketing budget ranges, goals, and details about your current marketing
• Billing and payment information (processed by our payment providers; we do not store full card numbers)
• Login credentials or access permissions for advertising, analytics, or other platforms you authorize us to manage on your behalf
• The content of messages, feedback, survey responses, and other communications you send us
• Your marketing and communication preferences

Information collected automatically

When you visit the Site, we and our service providers automatically collect certain information about your device and how you interact with the Site, including:

• IP address, approximate location derived from IP, browser type and version, operating system, and device identifiers
• Pages viewed, links clicked, referring and exit pages, date and time of visits, and time spent on pages
• Information collected through cookies, pixels, tags, and similar technologies as described in Section 4

Information from third parties

We may receive information about you from other sources, including business partners, referral sources, advertising and social media platforms (for example, when you interact with our ads or pages), data enrichment providers, and publicly available sources such as company websites and professional networking sites. We may combine this information with information we collect directly.

2. How we use information

We use the information we collect to:

• Respond to demo requests, inquiries, and support requests
• Provide, manage, and improve our services and fulfill our contracts with clients
• Process payments, send invoices, and maintain billing records
• Send administrative communications such as confirmations, updates, and security notices
• Send marketing communications, including newsletters, offers, and event invitations, where permitted by law and subject to your opt-out rights
• Personalize your experience and the content and advertising you see
• Analyze usage, measure the effectiveness of our marketing, and understand how people use the Site
• Detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity
• Comply with legal obligations, enforce our Terms and Conditions, and protect our rights and the rights of others
• Carry out any other purpose disclosed to you at the time of collection or with your consent

3. Legal bases for processing

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with similar requirements, we process your personal data on the following legal bases:

• Consent: where you have given consent, such as for certain marketing communications or non-essential cookies. You can withdraw consent at any time.
• Contract: where processing is necessary to enter into or perform a contract with you, such as providing services you have engaged us for.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as operating and improving the Site, marketing our services, and preventing fraud, provided those interests are not overridden by your rights.
• Legal obligation: where processing is necessary to comply with applicable law.

4. Cookies and tracking technologies

We and our partners use cookies, web beacons, pixels, tags, local storage, and similar technologies to operate the Site, remember your preferences, analyze traffic, and deliver and measure advertising. The types we use include:

• Essential cookies: required for the Site to function, such as remembering that you dismissed a notice or maintaining security.
• Analytics cookies: help us understand how visitors use the Site so we can improve it. We may use tools such as Google Analytics.
• Advertising cookies: allow us and our advertising partners to show you relevant ads on other sites and measure ad performance. We may use tools such as the Meta Pixel, Google Ads tags, LinkedIn Insight Tag, and TikTok Pixel.
• Preference cookies: remember choices you make, such as language or display settings.

You can control cookies through your browser settings, which typically allow you to refuse or delete cookies. Disabling cookies may affect how the Site works. You can also opt out of interest-based advertising from participating companies through the Network Advertising Initiative at optout.networkadvertising.org, the Digital Advertising Alliance at optout.aboutads.info, and, in Europe, at youronlinechoices.eu. Google offers ad controls at adssettings.google.com and a Google Analytics opt-out browser add-on.

Some browsers transmit "Do Not Track" signals. Because there is no common industry standard for these signals, the Site does not currently respond to them. We do honor Global Privacy Control (GPC) signals where required by applicable law, treating them as a request to opt out of the sale or sharing of personal information from that browser.

5. How we share information

We do not sell your personal information for money. We may share information in the following circumstances:

• Service providers: with vendors who perform services on our behalf, such as website hosting, customer relationship management, email delivery, scheduling, analytics, payment processing, and customer support. These providers are permitted to use your information only to perform services for us.
• Advertising and analytics partners: with partners who help us deliver and measure advertising and analyze Site usage, as described in Sections 4 and 6. Some of this sharing may be considered a "sale" or "sharing" of personal information under certain U.S. state privacy laws. You can opt out as described in Section 10.
• Professional advisors: with lawyers, accountants, insurers, and other advisors where necessary to obtain their services.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets, in which case your information may be transferred to the successor entity.
• Legal and safety: when we believe disclosure is necessary to comply with law, legal process, or government requests, to enforce our agreements, or to protect the rights, property, or safety of Multa, our clients, or others.
• With your consent: in any other case where you direct us to share information or provide consent.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

6. Advertising and analytics partners

We work with third-party advertising networks and analytics providers that may use cookies and similar technologies to collect information about your activity on the Site and other sites over time. This allows us to show you ads for Multa after you visit the Site (retargeting), measure how our ads perform, and find audiences similar to our visitors. These partners have their own privacy policies that govern their use of your information. We encourage you to review them.

7. Data we process for clients

In the course of providing marketing services, we may process personal information about our clients' customers and prospects, such as email lists, customer data in advertising platforms, and website analytics. In these situations we act as a service provider or processor on behalf of the client, and the client's privacy policy governs that data. We process it only as instructed by the client and as required to provide the services. If you have questions about how a Multa client handles your information, please contact that client directly.

8. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. In general:

• Demo request and inquiry information is retained for up to three years from your last interaction with us, so we can respond to you and follow up appropriately.
• Client account and billing records are retained for the duration of the relationship and for seven years afterward to satisfy tax, accounting, and legal requirements.
• Marketing subscription information is retained until you unsubscribe, after which we keep a record of your opt-out to honor it.

When information is no longer needed, we delete it or de-identify it.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. These include access controls, encryption in transit, and vendor security reviews. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any credentials you share with us confidential and for using secure methods to transfer them.

10. Your rights and choices

Marketing communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at the address in Section 15. You may still receive administrative or transactional messages related to services you have engaged. If you have consented to text messages, you can opt out by replying STOP to any message.

Cookies and advertising

See Section 4 for how to manage cookies and opt out of interest-based advertising.

Rights under U.S. state privacy laws

Depending on where you live, you may have rights under state privacy laws, including those of California, Colorado, Connecticut, Virginia, Utah, Oregon, Texas, Montana, Delaware, New Jersey, and other states. These rights may include the right to:

• Know what personal information we collect, use, disclose, sell, or share, and access a copy of it
• Correct inaccurate personal information
• Delete personal information we have collected from you, subject to certain exceptions
• Opt out of the sale or sharing of personal information, targeted advertising, and certain profiling
• Limit the use of sensitive personal information, where applicable
• Not be discriminated against for exercising your rights
• Appeal a decision we make regarding your request

To opt out of the sale or sharing of personal information or targeted advertising, you can enable a Global Privacy Control signal in your browser or contact us at the address in Section 15. We do not knowingly sell or share the personal information of anyone under 16 years of age.

Rights in the EEA, UK, and Switzerland

If you are located in these regions, you have the right to request access to your personal data, rectification, erasure, restriction of processing, data portability, and to object to processing based on legitimate interests. You may also withdraw consent at any time without affecting the lawfulness of processing before withdrawal, and you have the right to lodge a complaint with your local data protection authority.

How to exercise your rights

To exercise any of these rights, email us at [email protected] with the subject line "Privacy Request." We may need to verify your identity before responding, which may include confirming information we already have on file. You may designate an authorized agent to make a request on your behalf, in which case we may require proof of the agent's authority. We will respond within the time required by applicable law.

11. Children's privacy

The Site and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13, and the Site is not directed to anyone under 18. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete it. If you believe a child has provided us with personal information, please contact us.

12. International transfers

We are based in the United States, and the information we collect is stored and processed in the United States and in other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country. Where required, we use appropriate safeguards for international transfers, such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Addendum.

13. Third-party sites and platforms

The Site may contain links to third-party websites, social media platforms, scheduling tools, and other services that we do not control. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service before providing information to it.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and, for material changes, provide additional notice such as an email or a prominent notice on the Site. Your continued use of the Site after changes take effect means you accept the updated policy.

15. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Multa Marketing Strategy Agency
Attn: Privacy
Email: [email protected]

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Terms and Conditions

Effective date: September 27, 2026

These Terms and Conditions ("Terms") govern your access to and use of the website operated by Multa Marketing Strategy Agency ("Multa," "we," "us," or "our") and any demo requests, communications, or services you obtain from us. By accessing the Site, requesting a demo, or engaging our services, you ("you," "your," or "Client") agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Site or our services.

1. Eligibility and authority

You must be at least 18 years old to use the Site or engage our services. If you are using the Site or engaging services on behalf of a company or other entity, you represent that you have the authority to bind that entity to these Terms, and "you" and "Client" refer to that entity.

2. Use of the Site

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your internal business purposes and to learn about and request our services. You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable law or regulation
• Copy, scrape, crawl, or harvest content or data from the Site by automated means without our written permission
• Interfere with or disrupt the Site, its servers, or networks, or attempt to gain unauthorized access to any part of the Site
• Upload or transmit viruses, malware, or other harmful code
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Submit false, misleading, or fraudulent information through any form on the Site
• Reverse engineer, decompile, or otherwise attempt to derive the source code of any part of the Site
• Use the Site to send unsolicited commercial communications or to build a competing product or service

We may suspend or terminate your access to the Site at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to us, other users, or third parties.

3. Demo requests and communications

Submitting a demo request or contact form does not create a contract for services and does not obligate us to provide services. We may decline any request at our discretion. By submitting a form, you consent to being contacted by Multa by email, phone, or text message about your request and our services. If you provide a mobile number and consent to text messages, message and data rates may apply, message frequency varies, and you may opt out at any time by replying STOP or asking for help by replying HELP. Consent to text messages is not a condition of purchasing any services.

4. Services and statements of work

Our marketing services are provided under a separate written proposal, statement of work, or services agreement ("SOW") that describes the scope, deliverables, timeline, and fees for the engagement. Each SOW is incorporated into and governed by these Terms. If there is a conflict between these Terms and an SOW, the SOW controls with respect to that engagement. Any work outside the scope of an SOW requires a written change order and may be subject to additional fees. Package descriptions and prices on the Site are for general information and may change; the SOW controls the final scope and pricing.

5. Fees, payment, and ad spend

• Fees. You agree to pay the fees set out in the applicable SOW. Unless the SOW states otherwise, monthly retainers are billed in advance at the start of each monthly period, and project fees are billed according to the milestones in the SOW.
• Payment terms. Invoices are due within 15 days of the invoice date unless otherwise stated. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is less. We may pause work on any engagement with an overdue balance until it is paid.
• Ad spend. Advertising spend is separate from our fees. Unless otherwise agreed in writing, you pay advertising platforms directly using your own accounts and payment methods. Where we advance ad spend on your behalf, it will be invoiced at cost plus any handling fee stated in the SOW.
• Taxes. Fees exclude sales, use, VAT, and similar taxes, which you are responsible for paying where applicable.
• Refunds. Fees for services rendered are non-refundable. Prepaid fees for services not yet performed will be handled as described in the SOW and Section 11.
• Automatic payment. If you provide a payment method for recurring charges, you authorize us or our payment processor to charge it on each billing date until the engagement ends.

6. Client responsibilities

Successful marketing requires your participation. You agree to:

• Provide timely access to accounts, platforms, brand assets, data, and personnel reasonably needed for the services
• Review and approve deliverables within the timeframes in the SOW; deliverables not rejected in writing within five business days of delivery are deemed approved
• Provide information that is accurate and complete, and promptly update us of changes
• Ensure that your products, services, offers, claims, and materials comply with applicable laws, including advertising, consumer protection, privacy, and industry-specific regulations
• Own or hold the rights to all materials you provide to us, including logos, images, videos, copy, customer lists, and testimonials
• Comply with the terms and policies of every advertising, social media, email, and analytics platform used in the services

Delays caused by your failure to meet these responsibilities may extend timelines and are not grounds for refunds or fee reductions.

7. Third-party platforms

Our services rely on third-party platforms such as Meta, Google, TikTok, LinkedIn, email service providers, and analytics tools. These platforms are governed by their own terms and policies, which may change at any time. We are not responsible for platform decisions, including ad disapprovals, account restrictions or suspensions, algorithm changes, policy changes, outages, data loss, or pricing changes, and these events do not entitle you to a refund. We will use commercially reasonable efforts to work within platform rules and to help resolve platform issues, but we cannot guarantee any outcome from any platform.

8. Intellectual property

• Our materials. Multa retains all rights in its pre-existing intellectual property, including its strategies, frameworks, methodologies, templates, processes, tools, know-how, and any general skills or knowledge acquired during an engagement ("Multa Materials"). Nothing in these Terms transfers ownership of Multa Materials to you.
• Deliverables. Upon full payment of all fees due under an SOW, we assign to you ownership of the final deliverables created specifically for you under that SOW, such as ad creative, copy, landing pages, and reports, excluding any Multa Materials embedded in them. To the extent Multa Materials are embedded in deliverables, we grant you a perpetual, non-exclusive license to use them as part of the deliverables.
• Client materials. You retain ownership of all materials you provide to us. You grant us a non-exclusive, royalty-free license to use, reproduce, modify, and display those materials as needed to perform the services.
• Accounts. Advertising, analytics, and other platform accounts created or managed for you during an engagement belong to you and remain in your name.
• Portfolio rights. Unless you opt out in writing, you grant us permission to identify you as a client and to display deliverables and non-confidential results in our portfolio, case studies, website, and marketing materials.
• Site content. All content on the Site, including text, graphics, logos, and design, is owned by Multa or its licensors and protected by copyright, trademark, and other laws. You may not use our name, logo, or content without our prior written consent.

9. Confidentiality

Each party may receive non-public information of the other party in connection with the services, including business plans, financial information, customer data, strategies, and performance results ("Confidential Information"). Each party agrees to use the other party's Confidential Information only to perform or receive the services, to protect it with at least reasonable care, and not to disclose it to third parties other than employees, contractors, and advisors who need to know it and are bound by confidentiality obligations. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known to the receiving party, is independently developed, or is rightfully received from a third party. A party may disclose Confidential Information when required by law, provided it gives the other party reasonable notice where permitted. These obligations survive for three years after the engagement ends, and indefinitely for trade secrets.

10. No guarantee of results

Marketing outcomes depend on many factors outside our control, including market conditions, competition, platform behavior, your product and pricing, your sales process, seasonality, and economic conditions. While we use our expertise and best efforts to achieve strong results, we do not guarantee any specific outcome, including leads, sales, revenue, rankings, return on ad spend, engagement, follower growth, or any other metric. Any targets, projections, or estimates we provide are good-faith estimates only. Testimonials, case studies, and results described on the Site reflect the experiences of specific clients and are not a promise or guarantee of similar results for you.

11. Term and termination

• Term. Each engagement begins on the start date in the SOW and continues for the initial term stated there. Unless the SOW says otherwise, engagements automatically continue on a month-to-month basis after the initial term.
• Termination for convenience. After the initial term, either party may end the engagement by providing at least 30 days' written notice. Fees remain payable through the end of the notice period.
• Termination for cause. Either party may terminate an engagement immediately upon written notice if the other party materially breaches these Terms or the SOW and fails to cure the breach within 15 days of receiving notice, or if the other party becomes insolvent or ceases business.
• Effect of termination. Upon termination, you will pay all fees for work performed and expenses incurred through the termination date. We will deliver completed work that has been paid for, transfer administrative access to any accounts we manage on your behalf, and, upon request, return or delete your Confidential Information subject to our record-keeping obligations. Sections 5, 8, 9, 10, 12, 13, 14, 15, and 18 survive termination.

12. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN AN SOW, THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT THE SERVICES WILL ACHIEVE ANY PARTICULAR RESULT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL MULTA OR ITS OWNERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SITE, THE SERVICES, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MULTA'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THE SITE, THE SERVICES, OR THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO MULTA FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE SIX MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100) IF YOU HAVE NOT PAID ANY FEES. MULTA IS NOT LIABLE FOR ADVERTISING SPEND, PLATFORM CHARGES, OR ANY AMOUNTS YOU PAY TO THIRD PARTIES. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

14. Indemnification

You agree to defend, indemnify, and hold harmless Multa and its owners, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) materials, products, services, offers, or claims you provide or ask us to promote; (b) your violation of any law, regulation, or third-party right, including intellectual property, privacy, and advertising laws; (c) your violation of any platform terms or policies; (d) your breach of these Terms or an SOW; or (e) your use of the Site. Multa will defend and indemnify you against third-party claims that deliverables created solely by Multa, when used as delivered and as permitted, infringe a third party's United States copyright or trademark, excluding claims arising from your materials, your modifications, or your instructions. The indemnified party will promptly notify the indemnifying party of any claim, allow it to control the defense and settlement, and provide reasonable cooperation.

15. Dispute resolution and governing law

• Governing law. These Terms and any dispute arising out of or related to them are governed by the laws of the State of [State], United States, without regard to its conflict of laws principles.
• Informal resolution. Before starting any formal proceeding, you agree to contact us at [email protected] with a description of the dispute, and both parties agree to attempt in good faith to resolve it within 30 days.
• Arbitration. If the dispute is not resolved informally, it will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in [County, State] or remotely by video, in English. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive relief in court to protect its intellectual property or Confidential Information, and either party may bring an individual claim in small claims court.
• Class action waiver. To the fullest extent permitted by law, all claims must be brought in a party's individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
• Time limit. Any claim arising out of or related to these Terms or the services must be filed within one year after the claim arose, or it is permanently barred.

16. Electronic communications

By using the Site or engaging our services, you consent to receive communications from us electronically, including by email, text message, and notices posted on the Site, and you agree that these electronic communications satisfy any legal requirement that communications be in writing. You also agree that electronic signatures, including clicking "I agree" or signing an SOW through an electronic signature service, are binding.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the effective date at the top of this page. Material changes will not apply to an SOW already in effect unless you agree to them in writing. Your continued use of the Site after changes take effect means you accept the updated Terms.

18. General provisions

• Entire agreement. These Terms, the Privacy Policy, and any applicable SOW constitute the entire agreement between you and Multa regarding their subject matter and supersede all prior agreements and understandings.
• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be modified to the minimum extent necessary to be enforceable.
• Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms or any SOW without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Independent contractor. Multa is an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, labor disputes, internet or platform outages, government actions, or acts of war or terrorism.
• Notices. Notices to Multa must be sent to [email protected]. Notices to you will be sent to the email address associated with your account or SOW.
• Headings. Section headings are for convenience only and do not affect interpretation.

19. Contact

Questions about these Terms? Contact us at:

Multa Marketing Strategy Agency
Attn: Legal
Email: [email protected]

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